Terms of Service

Please read these terms carefully before using our services. Last updated on .

5. Tracking Your Order

Once dispatched, you will receive an SMS/Email with a tracking ID and courier details. You can also track your order in real-time on your My Orders page at www.gnggo.com.

6. Failed Delivery Attempts

Our courier partners attempt delivery up to 2 times.
If undeliverable due to an incorrect address, unavailability, or refusal, the order will be returned to our warehouse.
Re-delivery can be arranged with applicable logistics charges borne by the customer.

7. Damaged, Missing, or Wrong Products

Customers are requested to inspect the package at delivery. If you notice damage, tampering, or missing items, please record an unboxing video and inform our support team within 48 hours. Replacement/refund will be initiated as per our Return, Cancellation, and Refund Policy.